1. Terms of Service

1.1 Acceptance of Terms

By accessing or using Robotlawyer and its services, you agree to be bound by these Terms of Service.

If you do not agree with these terms, you must discontinue use of the website and services.

1.2 Description of Service

Robotlawyer provides legal technology services, including but not limited to:

• Legal information tools

• AI-assisted legal support

• Legal document assistance

• Digital legal automation

• Messaging support via web or WhatsApp

Robotlawyer does not replace licensed legal professionals and does not provide formal legal representation unless explicitly stated.

All information provided is for informational purposes only.

1.3 User Responsibilities

Users agree that they will:

• Provide accurate information

• Use the service lawfully

• Not misuse the platform

• Not attempt to disrupt services

• Not upload malicious or illegal content

Robotlawyer reserves the right to suspend accounts that violate these terms.

1.4 Intellectual Property

All content on Robotlawyer including:

• Software

• Text

• Logos

• Designs

• Legal automation tools

are the property of Robotlawyer unless otherwise stated.

Users may not reproduce or distribute content without permission.

1.5 Limitation of Liability

Robotlawyer shall not be liable for:

• Decisions made based on information provided

• Loss or damages resulting from use of the service

• Temporary service interruptions

Use of the platform is at the user's own risk.

2. Privacy Policy (POPIA & GDPR Compliance)

Robotlawyer respects your privacy and complies with:

• POPIA (Protection of Personal Information Act – South Africa)

• GDPR principles for international users

2.1 Information We Collect

We may collect:

Personal Information

• Name

• Email address

• Phone number

• Account details

• Legal inquiries provided by the user

Technical Data

• IP address

• Device type

• Browser information

• Website usage analytics

Social Login Data

If users authenticate via Facebook or other Meta services, we may collect:

• Public profile name

• Email address

• Profile picture (if permitted)

2.2 Purpose of Data Processing

We process personal data to:

• Provide Robotlawyer services

• Authenticate user accounts

• Respond to inquiries

• Improve platform performance

• Provide customer support

• Comply with legal obligations

Robotlawyer does not sell personal data.

2.3 Legal Basis for Processing (GDPR)

Where applicable, we process data based on:

• User consent

• Contractual necessity

• Legitimate business interests

• Legal compliance requirements

2.4 Data Storage & Security

Robotlawyer implements security measures including:

• Secure hosting infrastructure

• Encryption technologies

• Access control restrictions

• Secure authentication mechanisms

While we take reasonable steps to protect data, no system can guarantee absolute security.

2.5 Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Comply with legal requirements

• Resolve disputes

• Maintain operational records

2.6 User Rights

Users may request:

• Access to personal information

• Correction of inaccurate data

• Deletion of personal data

• Withdrawal of consent

Requests can be sent to:

admin@robotlawyer.co.za

3. WhatsApp Business API Compliance Policy

Robotlawyer uses the WhatsApp Business API to communicate with users.

3.1 User Consent

Users must opt-in to receive messages from Robotlawyer via WhatsApp.

Consent may be obtained through:

• Website forms

• User registration

• Direct user initiation of contact

3.2 Permitted Message Types

Robotlawyer may send:

• Legal assistance responses

• Customer support messages

• Service notifications

• Account alerts

Robotlawyer does not send spam or unsolicited marketing messages.

3.3 Opt-Out

Users may opt out of WhatsApp messages by replying:

STOP

or contacting:

admin@robotlawyer.co.za

3.4 Message Data Handling

WhatsApp conversations may be stored for:

• Support purposes

• Service improvement

• Legal compliance

Message data is handled in accordance with this Privacy Policy.

4. Data Deletion Policy

Users may request deletion of their personal data.

4.1 Data Deletion Request

To request deletion:

Email:

admin@robotlawyer.co.za

Subject line:

Data Deletion Request

Include:

• Full name

• Email used for the account

• Confirmation request

Requests are typically processed within 7 business days.

4.2 Meta / Facebook Data Deletion

Users who connected their account via Facebook Login may remove Robotlawyer access by:

1. Opening Facebook Settings

2. Selecting Apps and Websites

3. Selecting Robotlawyer

4. Clicking Remove Access

Users may also request complete deletion via email.

5. Cookies & Website Analytics

Robotlawyer may use cookies to:

• Improve user experience

• Analyze website traffic

• Maintain session authentication

Users may disable cookies through their browser settings.

6. Third-Party Services

Robotlawyer may rely on trusted third-party services including:

• Cloud hosting providers

• Payment gateways

• Analytics tools

• Messaging platforms (including WhatsApp)

These providers process data only as necessary to deliver services.

7. Children's Privacy

Robotlawyer services are intended for individuals 18 years or older.

We do not knowingly collect information from minors.

8. Changes to These Policies

Robotlawyer reserves the right to update these policies at any time.

Updates will be posted on this page with a revised Last Updated date.

9. Contact Information

For any legal, privacy, or data inquiries:

Robotlawyer

Website
https://www.robotlawyer.co.za

Email
admin@robotlawyer.co.za

✅ This document satisfies requirements for:

• Meta App Review

• WhatsApp Business API approval

• POPIA compliance

• GDPR transparency principles